Product recalls can have a extremely negative impact on your company / product. But by coordinating the recall efficiently you can control the boxdamage limitation. Additionally you can promote the positive way in which your business handled the recall.

This will ensure that those affected by the recall are confident that your company is acting efficiently and responsibly.

We have experience in handling the data requirements of a number of products recalls. Please see the case studies for further information.

We can assist your company by: -

 

  • Providing advice on the data to be collected regarding the product and the affected parties. This includes the format of each data item to ensure efficient and accurate reports can be created.
  • The data office can design the most appropriate data capture solution to compile the information received.
  • Data capture solutions will be designed to include data validation and input rules to limit the amount of data errors.
  • Tracking systems can be implemented to monitor the number of positive identifications of affected parties.
  • Gap Analysis reports can be generated to monitor number of products to be accounted for.
  • We can discuss the processes for tracking outstanding products and provide process map for your company to use.
  • The data office can analyse the data being received and perform data integrity / validation reports. This will ensure data remains accurate and consistent.
  • We can discuss any changes to processes or systems resulting from our analysis
  • Reports can be either set up initially or generated as required. To provide information to your key stakeholders regarding the progress of the recall and important conclusions from the analysis.
  • Presentations can be produced for you to utilise for internal and external meetings.
  • A website can be developed containing key facts, FAQ’s, proformas, updates and helpline contact details where required.

Below are links to two product recall case studies that we have been involved with in the past :

Case Study - Capital Hip Care Centre

Case Study - Trilucent Care Centre